Character Linens is strictly a mail order operation. We do not permit customer collections in person or via courier.
All orders received before 2pm will be shipped within 1 working day, except where payment has not cleared.
Unless otherwise stated all mainland UK orders are posted using Royal Mail’s 2nd Class Standard service free of charge (except to some Scottish Highland regions – please see below).
If your total order weight exceeds 2kg we will need to ship via an alternative courier. Should this be the case then there may be some regions of the UK where we are unable to offer Free Delivery. These include Northern Ireland, Isle of Man, Isle of Wight, Channel Islands and the Scottish Highlands and Islands.
Alternative priority postage services are available at checkout at an additional charge.
For orders that weigh less than 2kg we use Royal Mail’s 1st class postal service, which should be delivered next working day.
For orders over 2kg we use a variety of mainstream couriers such as UPS, Yodel, Citylink etc. Again, this is a next working day service.
How long will it take for my order to arrive?
Royal Mail 2nd Class post orders should be delivered within 2 – 4 working days of dispatch. If you don’t receive it within this time scale then please contact your neighbour or the local sorting office to ensure that they’re not holding the item for you.
Please contact uscontact us directly for a quote to ship your order to an address outside of the UK.