Terms & Conditions


The following terms and conditions apply to the use of this website at www.characterlinens.co.uk.


Using this website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us.


www.characterlinens.co.uk is owned and operated by S. Collins & Co. Ltd, a company registered in England and Wales, whose registered office is at S. Collins & Co. Limited, Ascot Road, Bobbers Mill, Nottingham, NG8 5HD.


Our company registration number is 00484469. Our VAT registration number is 116492669.


For our contact details please see the contact us page.


When ordering with www.characterlinens.co.uk you consent to us sending you special offers & promotions by email.


The contract between us and the buyer shall be on these terms to the exclusion of all other terms and conditions.


Delivery of goods shall be to the shipping address specified by the buyer at time of checkout which must be the registered card or Paypal address only. We reserve the right to not deliver to certain addresses including but not exclusively UK post office boxes and hotel rooms.


All delivery dates specified by us are intended as an estimate only. Although we aim to dispatch all goods within 1 working day of receiving cleared payment, we reserve the right to deliver goods within a reasonable timescale.

www.characterlinens.co.uk shall not be liable for any loss, economic or loss of profit or otherwise, arising directly or indirectly from any delay in the delivery of the goods.


The price for all goods shall be the price displayed on the website at time of buyer checkout. All prices include applicable VAT but exclude delivery costs which are specified at checkout dependant upon the total weight of the order. We reserve the right to alter prices for goods at any time.


Title to any goods you order from www.characterlinens.co.uk shall pass to you on delivery of the products provided that we have processed and received payment in full for the products including any applicable delivery costs.


All items are brand new and sealed unless specified in the product description.


All references to ‘Free UK Delivery’ refer to ‘UK mainland’ delivery addresses. Non-UK mainland addresses include postcodes that start with: BT all postcodes, FK17-99, G83, GY all, HS1-9, IM all, IV1-28, IV33-51, IV 55-56, JE all, KA27-28, KW all, PA20-48, PA60-78, PH18-26, PH30-42, PH32-44, ZE1-3.